Do I need a business account to buy from Simba Vapes Wholesale?

Yes, we are a trade-only supplier. You'll need to register a wholesale account to view pricing and place orders. Registration is free and only takes a few minutes.

Is there a minimum order quantity (MOQ)?

No, we don't require a minimum order quantity. You can order as little or as much as you need, making it easy to trial new products before committing to bulk stock.

How much does shipping cost?

Shipping is free on all orders over £200. For orders under this threshold, standard delivery charges apply at checkout.

How quickly will my order be dispatched?

Orders placed before 3pm on business days are dispatched the same day via Royal Mail 24hr tracked service, typically arriving within 1-2 working days.

Do you ship outside the UK?

Yes, we ship to EU and other international destinations. EU orders are dispatched within 48 hours and typically arrive within 2-10 working days, depending on local customs clearance.

Can I pay in installments?

Yes, we offer Buy Now Pay Later options through our partnership with iwoca, allowing eligible business customers to spread the cost of larger orders.

Are your products genuine and authentic?

Yes, all our stock is sourced directly from official manufacturers and authorised distributors. We do not sell counterfeit or grey-market products.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Buy Now Pay Later financing through iwoca for qualifying accounts.

Can I return or exchange products if there's an issue?

Yes, please refer to our Refund Policy for full details on returns, exchanges, and how to report faulty or damaged items.

How can I contact customer support?

You can reach us via WhatsApp, phone at (+44) 7778 251184, or email at sales@simbavapeswholesale.co.uk. Our team is available Monday-Friday and weekends, 11am-5pm.

Are your products TPD compliant?

Yes, all our prefilled vapes, e-liquids, and nicotine products comply with UK Tobacco Products Directive (TPD) regulations, including tank capacity limits and nicotine strength restrictions (max 20mg/ml).

What's the maximum nicotine strength available?

In line with UK regulations, the maximum nicotine strength we stock is 5mg, 10mg & 20mg/ml for e-liquids and nic salts.

Do you offer discounts for larger or repeat orders?

Yes, many of our products include bulk deals such as buy 5 get 1 free, and we regularly update pricing to stay competitive. Check our Weekly Deals and Clearance collections for current offers.

What brands do you stock?

We carry a wide range of leading vape brands including Elf Bar, Lost Mary, Crystal Prime, Hayati, Elux, IVG, SKE Crystal, and many more, covering disposables alternatives, pod kits, e-liquids, and accessories.

Can I get product samples before placing a bulk order?

Since there's no minimum order quantity, you're welcome to order single units of any product to trial before committing to a larger stock order.

Do you offer support for setting up a vape shop or business?

Yes, our team can offer guidance on product selection, pricing tiers, and stock planning to help you get your vape business up and running. Contact us via WhatsApp or email to discuss your needs.