GOLISI - O2 CHARGER

Trade, Delivery & Ordering FAQs

Do you supply trade customers?

Yes. Simba Vapes Wholesale supplies UK retailers and trade customers at wholesale prices. For larger orders or a quote, email sales@simbavapeswholesale.co.uk.

How quickly will my order ship?

All orders are dispatched from the UK. Orders are dispatched the same working day once payment is received, with a 3pm cut-off, Monday to Friday (excluding UK bank holidays). Later orders go out the next working day. We send with Royal Mail Tracked 24, which usually arrives in one to two working days.

Is shipping free?

Orders over £200 ex. VAT ship free to Great Britain. Northern Ireland delivery starts from £12.99. Guaranteed next working day delivery before 1pm is available for £6.99, sent by Royal Mail.

Do you ship to the EU?

Yes. EU orders ship with UPS and usually take 2 to 10 working days, depending on customs clearance in your country. The shipping charge is shown at checkout before you pay. Our EU zone covers Austria, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland and Slovakia.

Can I track my order?

Yes. UK orders are sent with Royal Mail Tracked 24. For EU orders, a UPS tracking number is emailed to you as soon as your order is on its way.

How do I choose a flavour and strength?

Use the selector on the product page to choose your flavour, and your strength where more than one is offered. The pack size, such as a box of 5 or 10, is shown in the product title.

Do you sell to under-18s?

No. Our products contain nicotine and are for adults aged 18 and over only. Retailers must carry out age verification on every sale of vaping products.

Are puff counts guaranteed?

No. Puff counts are manufacturer ratings. Real-world numbers vary with how often and how deeply you inhale, and with the device and flavour.

What if there is a delay or a problem with my order?

Email sales@simbavapeswholesale.co.uk and we will help as quickly as we can. If there is any delay, we will let you know by email straight away.

Delivery & Shipping Policy

All orders are dispatched from the UK.

UK Customers

• Orders are dispatched the same working day once payment is received, as long as the order is placed by our 3pm cut-off, Monday to Friday. Orders placed after 3pm, at the weekend or on a UK bank holiday are dispatched the next working day.
• Card payments are received as soon as you complete checkout. If there is any delay, we will let you know by email straight away.
• We ship with Royal Mail Tracked 24, which usually takes 1 to 2 working days to arrive.
• Free shipping on orders over £200 ex. VAT (Great Britain only). Northern Ireland delivery starts from £12.99.
• Guaranteed next working day delivery before 1pm is available for £6.99, sent by Royal Mail.
• Orders are sent to the address entered at checkout, so please check it carefully before you pay.
• If you have any questions about your order, email us at sales@simbavapeswholesale.co.uk and we will help as quickly as we can.

EU Customers

• EU orders are dispatched within 2 working days of payment being received (Monday to Friday, excluding UK bank holidays). If there is any delay, we will let you know by email straight away.
• We ship EU orders with UPS. A tracking number is emailed to you as soon as your order is on its way.
• Delivery usually takes 2 to 10 working days, depending on how long customs clearance takes in your country.
• The shipping charge for your order is shown at checkout before you pay.
• Our EU shipping zone covers Austria, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland and Slovakia.

Customs Clearance

Orders to the EU and other international destinations are shipped from the UK, so they go through customs in the destination country. We include all the details customs need on the package. If customs officers ask for more information, we will be happy to help.

Returns

You can cancel your order within 14 days of receiving it and return unopened items for a full refund, with no admin or restocking fees. Please report any missing, incorrect or damaged items within 48 hours of delivery. Faulty items can be returned for a full refund within 30 days, and for a repair, replacement or refund within 6 months. See our Refund Policy for full details.